You can reach us anytime through our Contact Us page or by emailing us at support@queenxmane.com. Our support team typically responds within 24–48 hours.

We work with multiple suppliers worldwide. Depending on the product, your order may ship from the U.S., Europe, or Asia. You’ll receive tracking information once your package is on its way.

Shipping times vary depending on your location and the supplier:

• 14–21 business days. Please note: holidays or customs delays may extend these timelines.
  

Yes! Once your order has shipped, you’ll receive a tracking number via email. You can use it to follow your package in real time.

We offer a 30 day refund or exchange policy on most products if they are damaged, defective, or not as described. To request a refund, contact our support team with your order number and photos of the product.

If your order hasn’t arrived within the estimated delivery window, please contact us. We’ll investigate with the supplier and shipping carrier to resolve the issue.

Yes, returns are accepted under certain conditions:

• The item must be unused and its original packaging.

• Return requests must be submitted within 30 days of delivery.

Yes, we ship worldwide! However, some countries may have restrictions on certain products. If your order cannot be fulfilled, we will contact you right away.

We accept all major credit cards, PayPal, and other secure payment options available at checkout.

Our brush uses red light therapy to stimulate hair follicles, increase blood circulation, and promote healthier, stronger hair growth.

For long term benefits, it’s important to maintain a healthy hair care routine. Once you see the results you want, you can either continue using the products regularly or switch to a maintenance routine with fewer applications to help sustain your progress.

Yes! Our hair growth products are formulated to be effective on all hair types and textures, including straight, wavy, curly, and coily hair. They can also be used on both natural and chemically treated hair.

While individual results may vary, most users start to see improvements in hair texture within 7-14 days of consistent use and 1-3 months to see major noticeable growth.